Delivery
Our new online service allows you to easily and safely get a quote, place an order, purchase double glazed windows, double glazed doors, and other products, and check the delivery schedule. We use any personal information provided solely to process your order. Be sure to specify the delivery address if it differs from your residential address.
We require a 40% deposit with a written and signed order that includes full details (sketches and all relevant dimensions in mm) of the double glazed items. Manufacturing of your double glazed windows and doors will not begin until payment is received. For urgent double glazed products, prompt deposit payment is essential. While we strive to accommodate your needs, we cannot manufacture your order without the 40% deposit. You will receive order confirmation once the deposit is received. Alternatively, clients can order through our re-sellers at retail prices on their payment terms.
Our delivery schedule for most double glazed windows and doors spans 3-6 weeks to manufacture using mass production. The products are delivered without glass and handles but include internal hardware pieces.
Glass generally arrives 1-4 business days later. Our double glazed windows and doors glass supplier, based in Sydney, can adjust the delivery timing to prevent accidental breakage at the construction site.
Remaining window and door hardware, such as handles, can be fitted during installation or afterward. Windows can also be adjusted for air and water tightness as needed.
For urgent double glazing items, we can meet these needs earlier, although they may not be installed immediately due to construction priorities. Ordering urgent items can alter our production schedule and create delays. We urge architects, customers, and builders to request urgent manufacturing only for truly urgent items. Special architecturally specified windows and doors may be manufactured separately due to unique or high-precision requirements. Please consult us to plan and manufacture these double glazed products on time.
To maintain low costs and prices, we operate a multi-drop delivery system and cannot provide a delivery time until all customers participating are contacted. Delivery turnaround for double glazed windows and doors is typically 10-15 business days. You can contact our estimators or customer service for order updates.
We deliver the double glazed products to your kerbside. Ensure someone is available all day on the delivery day to assist the driver in unloading and checking the goods upon arrival.
If the wrong address is specified or no one is available to take delivery of the windows, doors, or glass, and re-delivery is required, a fee equal to the original delivery fee may be charged.
